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Human Impact of AI in CX

by andrewmmillerceoAndrew M Miller, Andrew Miller, Andrew Miller CX Regulatory Expert, Andy M Miller, Andy M. Miller March 1, 2025March 1, 2025No Comments

The Human Impact of AI in CX: Evolving Skills for the Future Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry. From automated chatbots and predictive analytics to AI-driven sentiment analysis, the role of technology in customer interactions has never been more pronounced. While these advancements drive efficiency, personalization, and cost savings, they …

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Is 2025 the year for Generative AI in CX?

by andrewmmillerceoAndrew M Miller, Andrew M Miller Partner True North Partners, Andrew Miller, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Regulatory Expert, Andy M. Miller, Andy Miller SEC Regulatory Pressures January 20, 2025January 20, 2025Comments are Disabled

Is 2025 the Year for Generative AI in the CX Industry? Why and Why Not? With 2025 rapidly on us, the role of generative AI in the Customer Experience (CX) industry is more significant than ever. With its ability to transform personalization, streamline operations,and drive innovation, generative AI presents both opportunities and challenges for CX …