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The Customer Experience (CX) Revolution Accelerates into 2026

by andrewmmillerceoAndrew M Miller, Andrew M Miller AI Transforming Financial, Andrew Miller, Andrew Miller CX Companies dealing with SEC, Andy M. Miller July 21, 2025July 21, 2025Comments are Disabled

As we approach 2026, the world of customer experience is undergoing rapid transformation. Businesses no longer see CX as a support function—it’s now a key driver of brand loyalty, revenue, and differentiation. Behind the scenes? A new generation of customer service technologies built on AI, automation, personalization, and emotional intelligence. These tools are smarter, faster, …

Human Capital Shake-Up in CX

by andrewmmillerceoAndrew M Miller, Andrew Miller, Andrew Miller CX Companies dealing with SEC, Andrew Miller CX Regulatory Expert, Andy M Miller, Andy M. Miller July 18, 2025July 18, 2025Comments are Disabled

The Human Capital Shake-Up in 2025 Across both public and private sectors, 2025 is shaping up to be a watershed year for labor. Mass layoffs are no longer confined to economic downturns—they’re now strategic moves driven by restructuring, automation, and AI integration. Governments are downsizing administrative roles. Fortune 500 companies are trimming customer service departments. …

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Tariff the CX

by andrewmmillerceoAndrew M Miller, Andrew M Miller AI Transforming Financial, Andrew M Miller Partner True North Partners, Andrew Miller CX Companies dealing with SEC, Andrew Miller CX Regulatory Expert, Andy M Miller, Andy M. Miller May 3, 2025May 3, 2025Comments are Disabled

How the 2025 Tariff Trade Wars Will Disrupt the CX Industry — and What Companies Must Do Now By Andrew M. Miller The 2025 tariff trade wars have arrived — and they’re already reshaping the global economy in ways most businesses are unprepared for. Beyond the headlines of rising costs and slowed trade, there’s a …

CX AI: Real-World Employee Impacts in the CX Space

by andrewmmillerceoAndrew M Miller, Andrew M Miller AI Transforming Financial, Andrew Miller CX Companies dealing with SEC, Andrew Miller CX Regulatory Expert, Andy M Miller January 24, 2025January 24, 2025Comments are Disabled

The Rise of AI: Real-World and Employee Impacts in the CX Space Artificial intelligence (AI) is no longer a futuristic concept. It’s reshaping industries in real-time, and the customer experience (CX) space is no exception. As AI becomes a strategic cornerstone, companies are leveraging its capabilities to streamline operations, create hyper-personalized interactions, and even augment …

What to Expect for Trends in the CX Space in 2025

by andrewmmillerceoAndrew M Miller, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Companies dealing with Regulatory Agencies, Andrew Miller CX Companies dealing with SEC, Andrew Miller CX Regulatory Expert, Andy M. Miller, CX Space October 3, 2024October 3, 2024Comments are Disabled

As businesses and technologies evolve at an unprecedented pace, 2025 promises to bring game-changing developments to the Customer Experience (CX) industry. From hyper-personalization to blockchain-powered experiences, companies that stay ahead of these trends will be better equipped to meet customer needs and foster long-lasting relationships. Let’s explore the top CX trends shaping the future. 1. …

AI Set to Revolutionize CX Industry

by andrewmmillerceoAndrew M Miller, Andrew M Miller AI Transforming Financial, Andrew M Miller Partner True North Partners, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Companies dealing with SEC, Andrew Miller CX Regulatory Expert, Andy M. Miller September 9, 2024September 9, 2024Comments are Disabled

The Customer Experience (CX) industry is on the brink of a massive transformation, driven by advancements in Artificial
Intelligence (AI). From personalized customer interactions to predictive analytics, AI is poised to redefine the way businesses engage with their customers. As AI continues to evolve, its impact on the CX industry will become increasingly profound, offering both challenges and opportunities.

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Why Do Tech Strategic Partnerships Take So Long to Close?

by andrewmmillerceoAndrew M Miller, Andrew M Miller Partner True North Partners, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Companies dealing with Regulatory Agencies, Andrew Miller CX Companies dealing with SEC, Andrew Miller CX Regulatory Expert, Andrew Miller Parter at True North, Andy M Miller, Andy M. Miller, True North Advisory, True North Partners November 15, 2023November 15, 2023Comments are Disabled

But many early stage companies misunderstand both the dollars, resources and time these partners take. There is a crawl/walk/run enablement cycle that the Strategic will require the companies to work through, and typically takes 6- 18 months to complete and begin to see the fruits of their labor via pipeline.

True North Partners on CX Trends and Strategy

by andrewmmillerceoAndrew M Miller, Andrew M Miller Partner True North Partners, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Companies dealing with Regulatory Agencies, Andrew Miller CX Companies dealing with SEC, Andrew Miller CX Regulatory Expert, Andy M Miller, Andy M. Miller November 15, 2023November 15, 2023Comments are Disabled

Our unwavering objective at True North is to be the #1 go-to advisory firm in the CX space, and to be able to have a set of clients that we bring material value to by being astute of the changes in the CX space and how to incorporate those changes into their go forward strategy.