AI and CX Regulatory Complexities and Financial Realities
convergence of AI and CX presents both opportunities and challenges for companies operating in a global marketplace.
Navigating Uncharted Waters in CX
Amid external regulatory pressures, customer service agent organizations are also asserting their influence. Labor unions and industry associations are advocating for improved working conditions, fair wages, and ethical treatment of customer service representatives. As these organizations gain momentum, companies must not only comply with external regulations but also address internal pressures to maintain a harmonious work environment.
