“The CX industry is not immune to the broader economic landscape. Companies need to recalibrate their financial strategies to adapt to the changing interest rate environment,” advises Andrew M. Miller, an industry CX regulatory and SEC analyst specializing in economic trends.
GDPR, CCPA, PCI, HIPAA and state biometric privacy laws all share things in common- they put rules in place for businesses and individuals who have access/exposure to the protected material (Ex: Pll, Credit Card numbers, biometrics, health care data).
Andrew M Miller is a partner at True North Advisory and is a widely known CX Regulatory and Compliance expert in addition to being a strategist. He will be updating this section regularly as a means of keeping you updated.
