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Evolving CX Landscape

“The CX industry is not immune to the broader economic landscape. Companies need to recalibrate their financial strategies to adapt to the changing interest rate environment,” advises Andrew M. Miller, an industry CX regulatory and SEC analyst specializing in economic trends.

Compliance and CX – SEC Fines & PCI Penalties

GDPR, CCPA, PCI, HIPAA and state biometric privacy laws all share things in common- they put rules in place for businesses and individuals who have access/exposure to the protected material (Ex: Pll, Credit Card numbers, biometrics, health care data).