AI Set to Revolutionize CX Industry

The Customer Experience (CX) industry is on the brink of a massive transformation, driven by advancements in Artificial
Intelligence (AI). From personalized customer interactions to predictive analytics, AI is poised to redefine the way businesses engage with their customers. As AI continues to evolve, its impact on the CX industry will become increasingly profound, offering both challenges and opportunities.

Recent Healthcare and Automotive Hacks Are Transforming the CX Industry

Discover how recent cyber-attacks in the healthcare and automotive industries are transforming the Customer Experience (CX) landscape. Learn about the United Health Care and CDK Global hacks of 2024 and their impact on customer support.

Navigating Uncharted Waters in CX

Amid external regulatory pressures, customer service agent organizations are also asserting their influence. Labor unions and industry associations are advocating for improved working conditions, fair wages, and ethical treatment of customer service representatives. As these organizations gain momentum, companies must not only comply with external regulations but also address internal pressures to maintain a harmonious work environment.

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Why Do Tech Strategic Partnerships Take So Long to Close?

But many early stage companies misunderstand both the dollars, resources and time these partners take. There is a crawl/walk/run enablement cycle that the Strategic will require the companies to work through, and typically takes 6- 18 months to complete and begin to see the fruits of their labor via pipeline.

True North Partners

True North Partners on CX Trends and Strategy

Our unwavering objective at True North is to be the #1 go-to advisory firm in the CX space, and to be able to have a set of clients that we bring material value to by being astute of the changes in the CX space and how to incorporate those changes into their go forward strategy.