Andrew M Miller Partner True North Partners | Andrew M. Miller CEO | Philanthropist

Future-Proof CX Strategies in 2025 and Beyond

by andrewmmillerceoAndrew M Miller, Andrew M Miller AI Transforming Financial, Andrew M Miller Partner True North Partners, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Companies dealing with Regulatory Agencies, Andrew Miller CX Regulatory Expert, Andy M. Miller, Andy Miller SEC Regulatory Pressures November 23, 2024November 23, 2024No Comments

As we step into 2025, customer expectations are at an all-time high, and businesses need to stay ahead to remain competitive. Future-proofing your customer experience (CX) strategies involves leveraging technology, embracing innovation, and building trust with customers. Explore actionable steps to ensure your CX strategy thrives in 2025 and beyond. Why Future-Proofing CX Strategies Is …

AI Set to Revolutionize CX Industry

by andrewmmillerceoAndrew M Miller, Andrew M Miller AI Transforming Financial, Andrew M Miller Partner True North Partners, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Companies dealing with SEC, Andrew Miller CX Regulatory Expert, Andy M. Miller September 9, 2024September 9, 2024Comments are Disabled

The Customer Experience (CX) industry is on the brink of a massive transformation, driven by advancements in Artificial
Intelligence (AI). From personalized customer interactions to predictive analytics, AI is poised to redefine the way businesses engage with their customers. As AI continues to evolve, its impact on the CX industry will become increasingly profound, offering both challenges and opportunities.

Recent Healthcare and Automotive Hacks Are Transforming the CX Industry

by andrewmmillerceoAndrew M Miller, Andrew M Miller Partner True North Partners, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Regulatory Expert, Andy M. Miller July 22, 2024July 22, 2024Comments are Disabled

Discover how recent cyber-attacks in the healthcare and automotive industries are transforming the Customer Experience (CX) landscape. Learn about the United Health Care and CDK Global hacks of 2024 and their impact on customer support.

Navigating Uncharted Waters in CX

by andrewmmillerceoAndrew M Miller, Andrew M Miller Partner True North Partners, Andrew Miller CX Companies dealing with Regulatory Agencies, Andy M Miller, Andy M. Miller, Andy Miller SEC Regulatory Pressures January 16, 2024January 16, 2024Comments are Disabled

Amid external regulatory pressures, customer service agent organizations are also asserting their influence. Labor unions and industry associations are advocating for improved working conditions, fair wages, and ethical treatment of customer service representatives. As these organizations gain momentum, companies must not only comply with external regulations but also address internal pressures to maintain a harmonious work environment.

True North Spotlight November 2023

by andrewmmillerceoAndrew M Miller, Andrew M Miller Partner True North Partners, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Companies dealing with Regulatory Agencies, Andrew Miller CX Regulatory Expert, Andrew Miller Parter at True North, Andy M Miller, True North Partners November 17, 2023November 17, 2023Comments are Disabled

Arrow pointing towards "trusted partner"

Why Do Tech Strategic Partnerships Take So Long to Close?

by andrewmmillerceoAndrew M Miller, Andrew M Miller Partner True North Partners, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Companies dealing with Regulatory Agencies, Andrew Miller CX Companies dealing with SEC, Andrew Miller CX Regulatory Expert, Andrew Miller Parter at True North, Andy M Miller, Andy M. Miller, True North Advisory, True North Partners November 15, 2023November 15, 2023Comments are Disabled

But many early stage companies misunderstand both the dollars, resources and time these partners take. There is a crawl/walk/run enablement cycle that the Strategic will require the companies to work through, and typically takes 6- 18 months to complete and begin to see the fruits of their labor via pipeline.

True North Partners on CX Trends and Strategy

by andrewmmillerceoAndrew M Miller, Andrew M Miller Partner True North Partners, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Companies dealing with Regulatory Agencies, Andrew Miller CX Companies dealing with SEC, Andrew Miller CX Regulatory Expert, Andy M Miller, Andy M. Miller November 15, 2023November 15, 2023Comments are Disabled

Our unwavering objective at True North is to be the #1 go-to advisory firm in the CX space, and to be able to have a set of clients that we bring material value to by being astute of the changes in the CX space and how to incorporate those changes into their go forward strategy.