Andrew miller Strategist | Andrew M. Miller CEO | Philanthropist

What to Expect for Trends in the CX Space in 2025

by andrewmmillerceoAndrew M Miller, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Companies dealing with Regulatory Agencies, Andrew Miller CX Companies dealing with SEC, Andrew Miller CX Regulatory Expert, Andy M. Miller, CX Space October 3, 2024October 3, 2024Comments are Disabled

As businesses and technologies evolve at an unprecedented pace, 2025 promises to bring game-changing developments to the Customer Experience (CX) industry. From hyper-personalization to blockchain-powered experiences, companies that stay ahead of these trends will be better equipped to meet customer needs and foster long-lasting relationships. Let’s explore the top CX trends shaping the future. 1. …

How AI is Transforming the Financial Services Industry in 2024

by andrewmmillerceoAndrew M Miller, Andrew M Miller AI Transforming Financial, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Companies dealing with Regulatory Agencies, Andrew Miller CX Regulatory Expert, Andy M Miller, Andy M. Miller May 21, 2024May 24, 2024Comments are Disabled

Artificial Intelligence (AI) is revolutionizing industries across the globe, and the financial services sector is no exception. As we move through 2024, AI continues to drive innovation, efficiency, and customer satisfaction in unprecedented ways. This blog post explores the key areas where AI is making a significant impact in the financial services industry.

AI and CX Regulatory Complexities and Financial Realities

by andrewmmillerceoAndrew M Miller, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Companies dealing with Regulatory Agencies, Andrew Miller CX Regulatory Expert, Andy M Miller, Andy Miller SEC Regulatory Pressures April 20, 2024April 20, 2024Comments are Disabled

convergence of AI and CX presents both opportunities and challenges for companies operating in a global marketplace.

Navigating Uncharted Waters in CX

by andrewmmillerceoAndrew M Miller, Andrew M Miller Partner True North Partners, Andrew Miller CX Companies dealing with Regulatory Agencies, Andy M Miller, Andy M. Miller, Andy Miller SEC Regulatory Pressures January 16, 2024January 16, 2024Comments are Disabled

Amid external regulatory pressures, customer service agent organizations are also asserting their influence. Labor unions and industry associations are advocating for improved working conditions, fair wages, and ethical treatment of customer service representatives. As these organizations gain momentum, companies must not only comply with external regulations but also address internal pressures to maintain a harmonious work environment.

True North Spotlight November 2023

by andrewmmillerceoAndrew M Miller, Andrew M Miller Partner True North Partners, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Companies dealing with Regulatory Agencies, Andrew Miller CX Regulatory Expert, Andrew Miller Parter at True North, Andy M Miller, True North Partners November 17, 2023November 17, 2023Comments are Disabled

Arrow pointing towards "trusted partner"

Why Do Tech Strategic Partnerships Take So Long to Close?

by andrewmmillerceoAndrew M Miller, Andrew M Miller Partner True North Partners, Andrew Miller CX Companies dealing with FTC, Andrew Miller CX Companies dealing with Regulatory Agencies, Andrew Miller CX Companies dealing with SEC, Andrew Miller CX Regulatory Expert, Andrew Miller Parter at True North, Andy M Miller, Andy M. Miller, True North Advisory, True North Partners November 15, 2023November 15, 2023Comments are Disabled

But many early stage companies misunderstand both the dollars, resources and time these partners take. There is a crawl/walk/run enablement cycle that the Strategic will require the companies to work through, and typically takes 6- 18 months to complete and begin to see the fruits of their labor via pipeline.